A Positive Experience

A recent visitor to our showroom expressed concern about a product he was considering.  After receiving a detailed response addressing these concerns, he wrote the following:

Thanks for the reply, I appreciate the detailed response.  We’ve found a different product at United Tile, made in Italy, that our tile contractor and our interior decorator are excited about.  It is a more expensive product, but this is to be expected given where it is produced.  I hope we get a “thumbs up” from all decision makers so our project can resume next week and orders can be placed.

Please note that we really wanted to continue working with United Tile instead of going to another showroom in the area.  The service we’ve received from the United Tile staff has just been top notch excellent, especially when compared to other showrooms in Portland.”

-P.P. – Portland